REFUND POLICY

Our policy lasts 7 days. If 7 days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange.

We do not accept returns for refunds, at the exception of items damaged in transit. We also do not accept returns for exchanges, at the exception of the item colour or sizing being ordered incorrectly. To be eligible for a refund or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable)
To be eligible for a refund or exchange, you must first email us within 7 days of receiving the products at admin@carcultureaustralia.com with pictures of the damaged items. The item must be returned to us within 7 days of receiving it, this will be tracked on the return tracker. Upon the receipt of the damaged item, and evaluated internally, we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.

Lost or Stolen Packages
Car Culture Australia is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Car Culture Australia will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

Exchanges (if applicable)
We will only replace items if they are of the wrong colour or sizing. E.g You ordered a size large, but you need a size medium. Exchanges will not be granted for a different product. If you need to exchange an item, email us at admin@carcultureaustralia.com

ON SALE items and Discounted Items

For items purchased during a sales period or items that have had % discounts applied. Refunds and exchanges are not accepted.

Shipping
To return your product, you should mail your product to:

Car Culture Australia

39 Winbourne Rd, 
Brookvale, NSW, 2100
Australia

You will be responsible for paying for your own shipping costs for returning your item, and you must use a courier service which can provide tracking information to us. Shipping costs are non-refundable.